AFTER HOURS CARE

Outside of center hours, patients with non-life threatening issues that need immediate attention may speak to one of our on-call providers. This after-hours care is available by calling the center’s phone line and listening for, and following, the after-hours phone prompts/instructions. Once connected, a representative will ask for pertinent information that can be shared with the on-call provider, including: your name, the patient’s name, phone number, date of birth, health issues/concern and the name of your primary care provider.

The representative will then contact the on-call provider and relay any necessary information. The on-call provider will return your call as quickly as possible and will have access to the patient’s electronic medical record, ready and able to provide the care you need.

If you do NOT receive a call within 15 minutes, please call the center back, follow the phone prompts and let the operator know you that you are re-calling to be connected with a provider. The operator will immediately and directly transfer you to the on-call provider for you to receive the care you need.

Patients accessing after-hour care will be able to speak to a QuadMed provider, ask health and medical questions and have their concerns ad-dressed in a confidential manner.

Voicemail

A secure voicemail service is available to patients outside of center hours for any non-emergent request or concern. A staff member will return your call within the following business day, during regular health center hours. To leave a secure voicemail for health center staff, call the center’s phone line and listen to the prompts/instructions.

Secure messsage

You can secure message with your QuadMed provider at anytime through your personal health homepage. Visit www.secure.myquadmedical.com and login to your account. On the left hand side, select Send a Message. Your provider will contact you as soon as possible.

If you are experiencing a life threatening medical emergency, dial 9-1-1 immediately.

24/7 telemedicine services are available to patients with non-life threatening health issues/concerns via Teladoc. Talk to a doctor in minutes, anytime, anywhere to receive the care you need! Whether you are out of town on vacation, you’re traveling on business, or you’re ill or injured outside of the health and wellness center hours – virtual doctor visits provide a high-quality, easy-to-use solution for many common medical conditions.

24/7 telemedicine visits occur through secure computer or mobile device consultations. During your visit, you’ll be connected to a board-certified Teladoc physician. Your provider will evaluate, diagnose and treat your condition. If you require medication, the provider can send a prescription electronically to most pharmacies in the United States.

It’s not always possible to see your regular primary care provider, especially in the evening, over the weekend or if you are out of town. Not only does 24/7 telemedicine make it easy to take care of your health concerns, but you’ll also receive detailed visit notes that you can share with your regular provider, making quality care easy and seamless.

To use 24/7 telemedicine, you need to create an account online. Registration is easy:

Step 1: Set up your account

• Online: Go to Teladoc.com and click “set up account”.

• Mobile app: Download the app and click “Activate account”. Visit teladoc.com/mobileapp to download the app.

• Call Teladoc: Teladoc can help you register your account by calling 1.800.Teladoc

Step 2: Provide medical history

Step 3: Request a consult (Once your account is set up, request a consult anytime you need care. You can talk to a provider by phone, web or mobile app.)

Fees may apply. For more information, speak with your local Human Resources representative.