COWA/esc | City of West Allis

Emotional Support Connection

Available to City of West Allis employees and families, the Emotional Support Connection makes it simple to speak with a licensed therapist for a variety of life’s challenges.

We’ve removed long wait times, expensive bills and other major barriers to ensure the emotional support you need is always within reach.

MOST VISITS
ARE FREE

All sessions are free for those on a City of West Allis PPO health plan. For those on an HDHP plan, all sessions are just $10.

APPOINTMENTS IN DAYS
NOT WEEKS

Speaking with a therapist can often take weeks, but the Emotional Support Connection connects you with a licensed therapist within 5 days.

VIRTUAL VISITS
AVAILABLE

Virtual visits allow you to receive care where you’re most comfortable. In-person sessions are also available.

In-person and virtual visits are available for whatever you’re facing.

Substance abuse and addiction
Marriage and relationship stress
Anxiety and depression
Adolescent mental health disorders
Stress and panic
Personality and mood disorders

Parenting and family stress
Grief and loss
PTSD
Domestic abuse
LGBTQIA+ affirmative
And more

All employees and families have access to in-person or virtual licensed therapists.

Call the Emotional Support Connection to make an appointment.

We’re with you every step of the way.

Mental health is just as important as physical health, and no one should ever feel ashamed for seeking help. If you are unfamiliar with therapy, we’ll guide you through the experience so you will know what to expect and feel more comfortable taking this first step.

Click below to learn more about what you can expect during your:

First session

Depending on your location, therapy sessions can be conducted in person or virtually. During your first session, your therapist may ask:

What brought you to therapy?
How are you feeling?
What do you feel is causing stress in your life?

Your therapist may also inquire about your history, including your childhood, education, relationships (family, romantic, friendships), current living situation, and any substance abuse. At this time, you are welcome to ask questions that you may have about the treatment process and talk about your own expectations for it.

By the end of your first session, you and your therapist will come to an agreement about the length of your progress plan, the goals you hope to achieve through therapy, and the confidentiality of each session.

Follow-up sessions

Your individualized plan will be developed to serve as a roadmap for future sessions. In general, you’ll meet again to discuss what’s been happening since your last session and any progress you’ve made toward your emotional health goals.

Your therapist may give you homework to complete during or after a session and he or she will invite you to share feelings about the assignments, such as where you may have gotten frustrated, stuck, or off track.

Last session

When you’ve met your emotional health goals and both you and your therapist feel you’re in a healthy place, you may have a conversation about discontinuing sessions. Your therapist will discuss ongoing support and resources with you.

It’s important to remember that therapy is not a set timeline, and everyone has their own path to healing.

How are you feeling?

Checking in with yourself has been shown to have positive benefits for your emotional health.

Take a moment to complete this self-assessment to determine if you could benefit from help from a professional.

We’re with you every step of the way.

How are you feeling?

"We'll keep you well; and if you get sick, we'll take care of that too." - Harry V. Quadracci

1.800.888.8932

"We'll keep you well;
and if you get sick,
we'll take care of that too."
- Harry V. Quadracci