Welcome City of West Allis Members!
Welcome Members!
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Emotional Support Connection

Available to City of West Allis employees and families, the Emotional Support Connection makes it simple to speak with a licensed therapist for a variety of life’s challenges.

We’ve removed long wait times, expensive bills and other major barriers to ensure the emotional support you need is always within reach.

MOST VISITS
ARE FREE

All sessions are free for those on a City of West Allis PPO health plan. For those on an HDHP plan, all sessions are just $10.

APPOINTMENTS IN DAYS
NOT WEEKS

Speaking with a therapist can often take weeks, but the Emotional Support Connection connects you with a licensed therapist within 5 days.

VIRTUAL VISITS
AVAILABLE

Virtual visits allow you to receive care where you’re most comfortable. In-person sessions are also available.

In-person and virtual visits are available for whatever you’re facing.

  • Substance abuse and addiction
  • Marriage and relationship stress
  • Anxiety and depression
  • Adolescent mental health disorders
  • Stress and panic
  • Personality and mood disorders
  • Parenting and family stress
  • Grief and loss
  • PTSD
  • Domestic abuse
  • LGBTQIA+ affirmative
  • And more

All employees and families have access to in-person or virtual licensed therapists.

Call the Emotional Support Connection to make an appointment.

We’re with you every step of the way.

Mental health is just as important as physical health, and no one should ever feel ashamed for seeking help. If you are unfamiliar with therapy, we’ll guide you through the experience so you will know what to expect and feel more comfortable taking this first step.

Click below to learn more about what you can expect during your:

Depending on your location, therapy sessions can be conducted in person or virtually. During your first session, your therapist may ask:

  • What brought you to therapy?
  • How are you feeling?
  • What do you feel is causing stress in your life?

Your therapist may also inquire about your history, including your childhood, education, relationships (family, romantic, friendships), current living situation, and any substance abuse. At this time, you are welcome to ask questions that you may have about the treatment process and talk about your own expectations for it.

By the end of your first session, you and your therapist will come to an agreement about the length of your progress plan, the goals you hope to achieve through therapy, and the confidentiality of each session.

Your individualized plan will be developed to serve as a roadmap for future sessions. In general, you’ll meet again to discuss what’s been happening since your last session and any progress you’ve made toward your emotional health goals.

Your therapist may give you homework to complete during or after a session and he or she will invite you to share feelings about the assignments, such as where you may have gotten frustrated, stuck, or off track.

When you’ve met your emotional health goals and both you and your therapist feel you’re in a healthy place, you may have a conversation about discontinuing sessions. Your therapist will discuss ongoing support and resources with you.

It’s important to remember that therapy is not a set timeline, and everyone has their own path to healing.

How are you feeling?

Checking in with yourself has been shown to have positive benefits for your emotional health.

Take a moment to complete this self-assessment to determine if you could benefit from help from a professional.

"We'll keep you well;
and if you get sick,
we'll take care of that too."
- Harry V. Quadracci

MyChart allows you to schedule and start a virtual visit with a QuadMed health care provider. It also provides additional features that help you to manage your health completely online.

Click the buttons below to log in or to sign up
if you don’t already have an account.

Download the MyChart app!

Here are the QuadMed Everywhere doctors available in your state!

Carrie Hofstad, PA-C

Virtual Primary Care Provider

Dr. Gerald Maesaka

Virtual Primary Care Provider

Monday through Friday
8 a.m. to 5 p.m.

Established patients can also reach a provider 24/7
for follow-up questions from a previous visit.

There are two ways to schedule.

Call 1.800.888.8932

Call 1.800.888.8932 to
speak with a QuadMed representative.

Online With MyChart

Visit myquadmed.com 
or download the
MyChart app.

Looking to learn more or need help getting started?
Call us to schedule a no-cost virtual orientation!

1.800.888.8932

Powered by Anthem, Live Health Online is also available
for any new, after-hour virtual care needs.

Here are the QuadMed Everywhere doctors available in your state!

Dr. Brigg Barsness

Virtual Primary Care Provider

Dr. Gerald Maesaka

Virtual Primary Care Provider

Monday through Friday
8 a.m. to 5 p.m.

Established patients can also reach a provider 24/7
for follow-up questions from a previous visit.

There are two ways to schedule.

Call 1.800.888.8932

Call 1.800.888.8932 to
speak with a QuadMed representative.

Online With MyChart

Visit myquadmed.com 
or download the
MyChart app.

Looking to learn more or need help getting started?
Call us to schedule a no-cost virtual orientation!

1.800.888.8932

Powered by Anthem, Live Health Online is also available
for any new, after-hour virtual care needs.

Here are the QuadMed Everywhere doctors available in your state!

Dr. Brigg Barsness

Virtual Primary Care Provider

Carrie Hofstad, PA-C

Virtual Primary Care Provider

Monday through Friday
8 a.m. to 5 p.m.

Established patients can also reach a provider 24/7
for follow-up questions from a previous visit.

There are two ways to schedule.

Call 1.800.888.8932

Call 1.800.888.8932 to
speak with a QuadMed representative.

Online With MyChart

Visit myquadmed.com 
or download the
MyChart app.

Looking to learn more or need help getting started?
Call us to schedule a no-cost virtual orientation!

1.800.888.8932

Powered by Anthem, Live Health Online is also available
for any new, after-hour virtual care needs.

Here are the QuadMed Everywhere doctors available in your state!

Dr. Brigg Barsness

Virtual Primary Care Provider

Carrie Hofstad, PA-C

Virtual Primary Care Provider

Dr. Gerald Maesaka

Virtual Primary Care Provider

Monday through Friday
8 a.m. to 5 p.m.

Established patients can also reach a provider 24/7
for follow-up questions from a previous visit.

There are two ways to schedule.

Call 1.800.888.8932

Call 1.800.888.8932 to
speak with a QuadMed representative.

Online With MyChart

Visit myquadmed.com 
or download the
MyChart app.

Looking to learn more or need help getting started?
Call us to schedule a no-cost virtual orientation!

1.800.888.8932

Powered by Anthem, Live Health Online is also available
for any new, after-hour virtual care needs.

QuadMed Everywhere is not currently available in your state, but is coming soon!

We’re working to bring QuadMed Everywhere to all 50 states.
Check back soon to see if your state has access
.

Good news! QuadMed Everywhere is available in your state!

Monday through Friday
8 a.m. to 5 p.m.

Established patients can also reach a provider 24/7
for follow-up questions from a previous visit.

There are two ways to schedule.

Call 1.800.888.8932

Call 1.800.888.8932 to
speak with a QuadMed representative.

Online With MyChart

Visit myquadmed.com 
or download the
MyChart app.

Looking to learn more or need help getting started?
Call us to schedule a no-cost virtual orientation!

1.800.888.8932

QuadMed Everywhere will be available
in your state beginning Friday, March 1!

Scheduling and patient care will open on March 1.
Check back in February to schedule your first appointment!

In the meantime, Live Health Online powered by Anthem provides eligible Quad employees and families with access to 24/7 virtual care services.

QuadMed Everywhere will be available in your state beginning Friday, September 1!

Scheduling and patient care will open on Friday, September 1.
Check back then to schedule your first appointment!

In the meantime, Live Health Online powered by Anthem provides eligible Quad employees and families with access to 24/7 virtual care services.

Good news! There’s a QuadMed licensed therapist in your state!

Call the Emotional Support Connection to schedule an appointment.

Carrie Hofstad, LSC
Licensed Therapist

QuadMed Everywhere is not currently available in your state, but is coming soon!

We’re working to bring QuadMed Everywhere to all 50 states.
Check back soon to see if your state has access
.

In the meantime, Live Health Online powered by Anthem provides eligible Quad employees and families with access to 24/7 virtual care services.

Good news! QuadMed Everywhere is available in your state!

Monday through Friday
8 a.m. to 5 p.m.

Established patients can also reach a provider 24/7
for follow-up questions from a previous visit.

There are two ways to schedule.

Call 1.800.888.8932

Call 1.800.888.8932 to
speak with a QuadMed representative.

Online With MyChart

Visit myquadmed.com 
or download the
MyChart app.

Looking to learn more or need help getting started?
Call us to schedule a no-cost virtual orientation!

1.800.888.8932

Powered by Anthem, Live Health Online is also available
for any new, after-hour virtual care needs.