Welcome West Bend Insurance Members!
Welcome Members!



The behavioral health program makes it simple to speak with a licensed therapist for a variety of life’s challenges.

Behavioral Health Hours:


Wednesday | 8:00am-4:00pm


Tuesday | 9:00-11:00am     Thursday | 3:00-5:00pm


In person and virtual session options allow you to receive care where you’re most comfortable.


$0 for the PPO & $45 for the HDHP

To make an appointment, call the West Bend Health and Wellness Center.

Philosophy of Care

Liscensed Therapist

My counseling style is warm and interactive.
I believe in treating anyone with respect,
sensitivity, and compassion, and I don’t believe
in stigmatizing labels. My approach combines
cognitive-behavioral, humanistic, psychodynamic
and rational-emotive counseling. I will tailor our
dialogue and treatment plan to meet your unique
and specific needs. It takes courage to seek for a
more fulfilling and happier life and to take the first
steps towards a change. If you are ready to take
that step I am here to support and empower you.

Who can use Behavioral Health services?

Behavioral Health services are available for those 6 and older covered by West Bend Mutual health insurance. Associates not on the health plan can still access services for $45 per visit.

What to expect from your behavioral health session.

Mental health is just as important as physical health, and no one should ever feel ashamed for seeking help. If you are unfamiliar with counseling, we’ll guide you through the experience so you will know what to expect and feel more comfortable taking this first step.

Your conversation will be kept in the strictest confidentiality. This is a special, unique type of conversation in which you can say exactly what you feel, in total honesty, without worrying that you’re going to hurt someone’s feelings, damage a relationship, or be penalized in any way. Anything you want—or need—to say is okay.


QuadMed’s Behavioral Health visits can be conducted virtually or over the phone. During your first session, your therapist may ask:

• What brought you to therapy?

• What are your symptoms?

• What do you feel is causing stress in your life?

Your therapist may also inquire about your history, including your childhood, education, relationships (family, romantic, friendships), current living situation, and any substance abuse. At this time, you are welcome to ask questions that you may have about the treatment process and talk about your own expectations for it.

By the end of your first session, you and your therapist will come to an agreement about the length of your treatment, methods to be employed, and patient confidentiality.

Your treatment plan will be developed to serve as a roadmap for future sessions. In general, you’ll meet again to discuss what’s been happening since your last session and any progress you’ve made toward your goals.

Your therapist may give you homework to complete during or after a session and he or she will invite you to share feelings about the assignments, such as where you may have gotten frustrated, stuck, or off-track.

When you’ve met your treatment goals and both you and your therapist feel you’re in a healthy place, you may have a conversation about discontinuing sessions. Your therapist will discuss ongoing support and resources with you.

Remember: Therapy is not a set timeline, and everyone has their own path to healing.

We get it. Talking to people about how you feel isn’t exactly a walk in the park.

At QuadMed, we've removed barriers to ensure the support you need is always within reach. And to empower you to feel good talking about and managing your emotional health.

Counseling sessions can help to build solutions for emotional health conditions or long-term needs, including:

  • Substance abuse and addiction
  • Marriage and relationship stress
  • Anxiety and depression
  • Adolescent mental health disorders
  • Stress and panic
  • Personality and mood disorders
  • Parenting and family stress
  • Grief and loss
  • PTSD
  • Domestic abuse
  • LGBTQIA+ affirmative
  • And more

We make it simple to get the support you need.

Schedule an appointment where you’re most comfortable.

In person, if you have access to a QuadMed health center, or virtually from the comfort of home.

You’ll receive ongoing support and a plan to move forward.

A personalized treatment plan will be made to serve as a road map toward achieving your personal goals.

We’ll empower you to achieve lasting results and help you thrive.

Giving you the tools to maintain your results as you progress through your emotional health journey.

To make an appointment, call the West Bend Health and Wellness Center.



Mental health problems are uncommon.


In 2001, the World Health Organization (WHO)Trusted Source estimated that “1 in 4 people in the world will be affected by mental or neurological disorders at some point in their lives.” Currently mental disorders are among the leading causes of ill health and disability worldwide.


Addiction is a lack of willpower.


Researchers found that a lack of willpower was not the deciding factor when it came to beating addiction. Recovery is dependent on developing strategies to preserve willpower by controlling the environment.


People with mental health conditions cannot work.


It is true that someone living with a particularly severe mental health condition might be unable to carry out regular work. However, the majority of people with mental health issues can be as productive as individuals without mental health disorders.


Children don't experience mental health problems.


Even very young children may show early warning signs of mental health concerns. These mental health problems are often clinically diagnosable, and can be a product of the interaction of biological, psychological, and social factors. Half of all mental health disorders show first signs before a person turns 14 years old, and three quarters of mental health disorders begin before age 24.


Mental health problems are permanent.


A mental health diagnosis is not necessarily a “life sentence.” Each individual’s experience with mental illness is different. Some people might experience episodes, between which they return to their version of “normal.” Others may find treatments — medication or talking therapies — that restore balance to their lives.


Therapy and self-help are a waste of time.


Treatment for mental health problems varies depending on the individual and could include medication, therapy, or both. Many individuals work with a support system during the healing and recovery process.


Having a mental illness means you are “crazy.”


It means you have an illness with challenging symptoms — the same as someone with an illness like diabetes. While mental illness might alter your thinking, destabilize your moods or skew your perception of reality, that doesn’t mean you are “crazy.” It means you are human and are susceptible to sickness and illness.


Post-Traumatic Stress Disorder (PTSD) is only a military man’s disease.


Anyone can have PTSD. A rape or sexual assault victim, a domestic abuse victim, a survivor of a natural disaster, someone who’s suffered a loss or even a person who did not face any violence or physical threats themselves directly, but happened to witness someone else who did.

Eligibility statement:The West Bend Health & Wellness Center is open to all West Bend associates, spouses, dependents (ages 2 and older) and retirees covered by West Bend health insurance (regardless of Medicare coverage). Behavioral Health services are available for those 6 and older covered by the West Bend health insurance plan. Associates not covered by a WBMI plan can access the health center and behavioral health services and will be billed directly.


MyChart allows you to schedule and start a virtual visit with a QuadMed health care provider. It also provides additional features that help you to manage your health completely online.

Click the buttons below to log in or to sign up
if you don’t already have an account.

Download the MyChart app!

QuadMed Everywhere will be available
in your state beginning Friday, December 1!

Scheduling and patient care will open on December 1.
Check back in December to schedule your first appointment!

In the meantime, Live Health Online powered by Anthem provides eligible Quad employees and families with access to 24/7 virtual care services.

QuadMed Everywhere will be available in your state beginning Friday, September 1!

Scheduling and patient care will open on Friday, September 1.
Check back then to schedule your first appointment!

In the meantime, Live Health Online powered by Anthem provides eligible Quad employees and families with access to 24/7 virtual care services.

Good news! There’s a QuadMed licensed therapist in your state!

Call the Emotional Support Connection to schedule an appointment.

Carrie Hofstad, LSC
Licensed Therapist

QuadMed Everywhere is not currently available in your state, but is coming soon!

We’re working to bring QuadMed Everywhere to all 50 states.
Check back soon to see if your state has access

In the meantime, Live Health Online powered by Anthem provides eligible Quad employees and families with access to 24/7 virtual care services.

Good news! QuadMed Everywhere is available in your state!

Monday through Friday
8 a.m. to 5 p.m.

Established patients can also reach a provider 24/7
for follow-up questions from a previous visit.

There are two ways to schedule.

Call 1.800.888.8932

Call 1.800.888.8932 to
speak with a QuadMed representative.

Online With MyChart

Visit myquadmed.com 
or download the
MyChart app.

Looking to learn more or need help getting started?
Call us to schedule a no-cost virtual orientation!


Powered by Anthem, Live Health Online is also available
for any new, after-hour virtual care needs.