Behavioral
Health
Behavioral Health Hours:
On-Site:
Wednesday | 8:30am-4:00pm
Virtual:
Tuesday | 9:00-11:00am Thursday | 3:00-5:00pm
In person and virtual session options allow you to receive care where you’re most comfortable.
$0 for the PPO & $45 for the HDHP
To make an appointment, call the West Bend Health and Wellness Center.
Philosophy of Care
BOB CARROLL
Liscensed Therapist
My counseling style is warm and interactive.
I believe in treating anyone with respect,
sensitivity, and compassion, and I don’t believe
in stigmatizing labels. My approach combines
cognitive-behavioral, humanistic, psychodynamic
and rational-emotive counseling. I will tailor our
dialogue and treatment plan to meet your unique
and specific needs. It takes courage to seek for a
more fulfilling and happier life and to take the first
steps towards a change. If you are ready to take
that step I am here to support and empower you.
Who can use Behavioral Health services?
Behavioral Health services are available for those 6 and older covered by West Bend Mutual health insurance.
What to expect from your behavioral health session.
Mental health is just as important as physical health, and no one should ever feel ashamed for seeking help. If you are unfamiliar with counseling, we’ll guide you through the experience so you will know what to expect and feel more comfortable taking this first step.
Your conversation will be kept in the strictest confidentiality. This is a special, unique type of conversation in which you can say exactly what you feel, in total honesty, without worrying that you’re going to hurt someone’s feelings, damage a relationship, or be penalized in any way. Anything you want—or need—to say is okay.
QuadMed’s Behavioral Health visits can be conducted virtually or over the phone. During your first session, your therapist may ask:
• What brought you to therapy?
• What are your symptoms?
• What do you feel is causing stress in your life?
Your therapist may also inquire about your history, including your childhood, education, relationships (family, romantic, friendships), current living situation, and any substance abuse. At this time, you are welcome to ask questions that you may have about the treatment process and talk about your own expectations for it.
By the end of your first session, you and your therapist will come to an agreement about the length of your treatment, methods to be employed, and patient confidentiality.
Your treatment plan will be developed to serve as a roadmap for future sessions. In general, you’ll meet again to discuss what’s been happening since your last session and any progress you’ve made toward your goals.
Your therapist may give you homework to complete during or after a session and he or she will invite you to share feelings about the assignments, such as where you may have gotten frustrated, stuck, or off-track.
When you’ve met your treatment goals and both you and your therapist feel you’re in a healthy place, you may have a conversation about discontinuing sessions. Your therapist will discuss ongoing support and resources with you.
Remember: Therapy is not a set timeline, and everyone has their own path to healing.
We get it. Talking to people about how you feel isn’t exactly a walk in the park.
At QuadMed, we've removed barriers to ensure the support you need is always within reach. And to empower you to feel good talking about and managing your emotional health.
Counseling sessions can help to build solutions for emotional health conditions or long-term needs, including:
In person, if you have access to a QuadMed health center, or virtually from the comfort of home.
A personalized treatment plan will be made to serve as a road map toward achieving your personal goals.
Giving you the tools to maintain your results as you progress through your emotional health journey.
To make an appointment, call the West Bend Health and Wellness Center.
Eligibility statement:The West Bend Health & Wellness Center is open to all West Bend associates, spouses, dependents (ages 2 and older) and retirees covered by West Bend health insurance (regardless of Medicare coverage). Behavioral Health services are available for those 6 and older covered by the West Bend health insurance plan. Associates not covered by a WBMI plan can access the health center and will be billed directly.
MyChart allows you to schedule and start a virtual visit with a QuadMed health care provider. It also provides additional features that help you to manage your health completely online.
Click the buttons below to log in or to sign up
if you don’t already have an account.
Download the MyChart app!
QuadMed Everywhere is not currently available in your state, but is coming soon!
Until then, LiveHealth Online is available for your virtual care needs. Powered by Anthem, Live Health Online connects you with a doctor for acute care 24/7.
You can also call QuadMed for additional assistance.
Monday through Friday from 7 a.m. to 6 p.m.
Good news! QuadMed Everywhere is available in your state!
Monday through Friday
8 a.m. to 5 p.m.
Established patients can also reach a provider 24/7
for follow-up questions from a previous visit.
There are two ways to schedule.
Powered by Anthem, Live Health Online is also available
for any new, after-hour virtual care needs.
