Welcome How to request your medical records Members!
Welcome Members!

How to request your medical records

To request a copy of your medical records, you must print and fill out the QuadMed Authorization to Release Protected Health Information (PHI) form (see below).

Once you have completed this form, you can:

  • Fax: Fax your completed form to 414.622.3809.
  • Email: Email your completed form to medicalrecords@quadmedical.com.
  • Personally deliver: QuadMed Authorization to Release forms are accepted during normal business hours at your local health and wellness center. Please bring a photo ID when you are dropping off this form.
  • Mail: Please send your completed form to:
    Health Information Management – Release of Information
    N64W23110 Main Street
    Sussex, WI 53089

Requests are usually completed within 7-10 business days, but may be delayed if your medical records are not available or complete. We will make every effort to complete time-sensitive requests promptly. You will be notified in the event of a delay.

QuadMed has partnered with Sharecare to process medical record requests. For questions regarding the status of your medical record, please contact Sharecare at:

Authorization forms

In accordance with applicable state law, fees may be charged to patients to cover the cost of preparing records for release.

Upon payment, copies of medical records will be mailed or may be picked up during regular business hours. A photo ID is required when picking up copies of medical records.

"We'll keep you well;
and if you get sick,
we'll take care of that too."
- Harry V. Quadracci

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QuadMed Everywhere is not currently available in your state, but is coming soon!

Until then, LiveHealth Online is available for your virtual care needs. Powered by Anthem, Live Health Online connects you with a doctor for acute care 24/7.

You can also call QuadMed for additional assistance.
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Good news! QuadMed Everywhere is available in your state!

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Established patients can also reach a provider 24/7
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Call 1.800.888.8932

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