QuadMed committed to delivering top of the line care and strives to maintain the health and well-being of all of our patients. As part of this commitment, QuadMed provides all patients with equal rights.
As a patient, you have a right to:
In order for us to carry out the above patient rights, there are certain guidelines we ask from you, as a patient, which optimize the opportunity for us to provide you with the best possible care.
As a patient, you have a responsibility to:
We value your feedback.
If you have a concern, please contact any QuadMed staff member. If you would like information on how to submit a formal complaint and on how such complaints will be reviewed and when you can expect to receive a response, please contact a manager at the site at which you received care. You also may contact a Clinic Supervisor if you have a complaint that has not been addressed.
If you would prefer to speak with a staff member outside of the local clinic, please refer your feedback to the Clinical Patient Advocate by calling QuadMed Patient Services: 1.888.417.1001.
QuadMed Everywhere is not currently available in your state, but is coming soon!
Until then, LiveHealth Online is available for your virtual care needs. Powered by Anthem, Live Health Online connects you with a doctor for acute care 24/7.
You can also call QuadMed for additional assistance.
Monday through Friday from 7 a.m. to 6 p.m.
Good news! QuadMed Everywhere is available in your state!
Monday through Friday
8 a.m. to 5 p.m.
Established patients can also reach a provider 24/7
for follow-up questions from a previous visit.
There are two ways to schedule.
Call 1.800.888.8932 to
speak with a QuadMed representative.
Online With MyChart
Powered by Anthem, Live Health Online is also available
for any new, after-hour virtual care needs.