Patient Rights and Responsibilities

QuadMed committed to delivering top of the line care and strives to maintain the health and well-being of all of our patients.  As part of this commitment, QuadMed provides all patients with equal rights.

As a patient, you have a right to:

• Respectful and considerate care which optimizes your comfort and dignity
• Full consideration of your privacy in regards to all aspects of services and care
• Communication in a manner that is clear and understandable
• Information concerning your diagnosis, evaluation, and treatment
• Participate in decisions involving your care, except when participation is medically inadvisable or not possible
• Confidential treatment of records pertaining to you and your care
• Have a clinical staff chaperone, such as a nurse or medical assistant, available during an intimate exam
• Change health care providers or request a second opinion
• Have your complaints reviewed within a reasonable time frame by appropriate QuadMed personnel
• Refuse to participate in research

In order for us to carry out the above patient rights, there are certain guidelines we ask from you, as a patient, which optimize the opportunity for us to provide you with the best possible care.

As a patient, you have a responsibility to:

• Provide complete and correct information, to the best of your ability, about your health
• Inform your health provider of any changes in your health which could affect treatment
• Work with your health provider to develop an initial plan and discuss any desired changes
• Be respectful to and support our healthcare professionals and staff and other patients
• Ask questions regarding areas of concern
• Help your care team to care for you by following the prescribed treatment plan
• Assist your care team in obtaining your complete medical record, including helping QuadMed obtain medical information from other sources if necessary
• Keep scheduled appointments, only canceling when necessary
• Voice complaints, concerns or suggestions to the appropriate QuadMed personnel
• Accept personal financial responsibility for charges not covered by your insurance or employer, including co-pays, if applicable

We value your feedback.

If you have a concern, please contact any QuadMed staff member. If you would like information on how to submit a formal complaint and on how such complaints will be reviewed and when you can expect to receive a response, please contact a manager at the site at which you received care. You also may contact a Clinic Supervisor if you have a complaint that has not been addressed.

If you would prefer to speak with a staff member outside of the local clinic, please refer your feedback to the Clinical Patient Advocate by calling QuadMed Patient Services: 1.888.417.1001.