AFTER HOURS CARE

If you are experiencing a life threatening medical emergency, dial 9-1-1 immediately.

A medical emergency is an event that you reasonably believe threatens your or someone else’s life or limb in such a manner that immediate medical care is needed to prevent death or serious impairment of health. A medical emergency includes severe pain, bad injury, a serious illness, or a medical condition that is quickly getting much worse. To help you decide if you should call 9-1-1 answer these questions (as best you can):

• Is the condition life or limb threatening?
• Could the condition worsen quickly on the way to the hospital?
• If you move the victim, will it cause further injury?

If you’re not sure about the answer to the above questions, call 9-1-1 and the trained dispatcher will help advise you. It is better to be safe and let the 9-1-1 call taker determine if you need emergent assistance. Always err on the side of caution. When in doubt, call.

Voicemail

A secure voicemail service is available to patients outside of center hours for any non-emergent request or concern. A staff member will return your call within the following business day, during regular health center hours. To leave a secure voicemail for health center staff, call the center’s phone line and listen to the prompts/instructions.

Secure message

You can secure message with your QuadMed provider at anytime through your personal health homepage. Visit www.secure.myquadmedical.com and login to your account. On the left hand side, select Send a Message. Your provider will contact you as soon as possible.

Outside of center hours, patients with non-life threatening issues that need immediate attention can access the nurse care hotline. The nurse care hotline is specific to your insurance; to talk with a registered nurse, call the number on your health plan ID card. The nurse care hotline is available 24 hours a day, 7 days a week. A registered nurse will take the time to understand what’s happening and provide personalized information. Simply explain the situation,
detail your symptoms, and the nurses will tell you whether you should see your doctor, go to the emergency room, or care for yourself at home.

The nurse care hotline will also let your provider know about your call and the advice you received.

Please remember, the nurse care hotline is for medical questions only. If you need answers to questions about your health care coverage, call the Member Service number on your ID card. The nurse care hotline cannot assist you with issues regarding claims, coverage, or referrals.